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FAQ / Help
Do you have questions about our premium gift sets, gift bundles, shipping, ordering, or our products? You'll quickly find the right answers in our frequently asked questions. Should you still need assistance, we will be happy to advise you personally via WhatsApp, email, or phone.
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Premium gift sets are already packaged to a high standard and ready to give. Many of our gift sets can also be personalized with a personal greeting card, a handwritten message, or a QR voice message.
Gift bundles also contain carefully selected quality products from Germany but are delivered without gift packaging. They are ideal for anyone who wants to design or wrap their gift themselves. Thanks to the included postcard, the bundle can be quickly and personally complemented.
Both product lines are lovingly put together by us and contain harmoniously coordinated products – the difference lies mainly in the way they are gifted.
Our gift sets and gift bundles are suitable for many special occasions – for example, for births, christenings, first days of school, weddings, birthdays, retirements, Oktoberfest, as Christmas gifts, or as a special souvenir from Germany.
You will find gift ideas for babies, children, women, men, couples, families, as well as for female customers, male customers, employees, and business partners.
Yes. Our premium gift sets are lovingly and beautifully packaged and are ready for gifting straight away.
If you prefer to create your own gift, you will also find gift bundles in our range. These are delivered without gift packaging and can be easily personalized with the enclosed postcard.
Yes. Our premium gift sets offer various options to personalize your gift. For example, you can include a handwritten greeting card with your personal text or integrate your good wishes as a QR voice message on the greeting card. This way, the recipient will receive your personal message – simply via smartphone. If you would like to send your gift directly to the recipient, you can also select the option "Send without invoice". In this case, we will not include a paper invoice with the shipment. Your invoice will, of course, still be available digitally as a PDF in your order confirmation.
Our gift sets are not created by chance. Each set is carefully curated by us and contains high-quality products that are perfectly matched in terms of quality, design, and occasion. We place particular emphasis on German manufacturers and brands, durable materials, and transparent labeling as "Made in Germany" or "Designed in Germany." Our premium gift sets are also packaged with high quality and can be supplemented with a personalized greeting card or other individual gift options upon request. For those who want to design their own gift, we also offer carefully curated gift bundles. Our goal is not simply to sell you products, but to offer special gifts that bring joy and create lasting connections.
Orders are usually carefully packed and dispatched within 1–2 business days. You will also find the estimated delivery time as information during checkout, depending on the destination country.
Shipping is directly from Germany. Within the DACH region, the delivery time is usually 2–4 working days.
Yes, international orders are possible. As shipping costs vary by country, we are happy to provide an individual shipping quote for this.
Ja, wir versenden gerne in die USA. Allerdings müssen wir Ihre Bestellanfrage prüfen und die Versandkosten kalkulieren. Bitte senden Sie uns deshalb eine E-Mail mit Ihrem Bestellwunsch und Ihrer Wunschadresse an hello@thegermangiftshop.com.
Shipping costs are displayed at checkout. For international orders, we are happy to provide an individual quote in advance.
Shipping costs vary depending on the destination country.
We would be happy to provide you with an individual shipping offer in advance – simply send us a short inquiry with your delivery address to hello@thegermangiftshop.com. We will get back to you as soon as possible with all the details.
We typically ship our orders within Germany and Europe with DHL. This ensures reliable delivery, including shipment tracking. For international orders, we partner with UPS.
Yes. Once your order has shipped, you will receive a shipping confirmation email with a tracking link.
Should your package arrive damaged, please contact us as soon as possible with photos of the packaging and the product. Together, we will quickly find a suitable solution.
Our premium gift sets are carefully hand-assembled and packaged in high-quality gift wrapping within a sturdy kraft paper shipping box. This means your gift is ready to give immediately – without any additional effort.
Depending on the product, you can also add a handwritten greeting card, a QR voice message, or other personalization options to your gift.
If you wish to send your gift directly to the recipient, you can also select the option "Send without invoice". In this case, we will not include a paper invoice with the shipment.
Our gift bundles are deliberately different from the premium gift sets: They are delivered without gift packaging and are ideal for those who want to design and wrap their gift themselves.
Yes. If you would like to have a gift delivered directly to your hotel during your stay in Germany, this is possible.
Simply enter your hotel's address as the delivery address at checkout and please add the guest's name and - if possible - the arrival date or booking number in the address supplement or in the comments field.
For deliveries to hotels within Germany, we have a special offer. For a hotel address, you can enter the discount code FREEDELIVERY at checkout. The shipping costs will then be automatically deducted.
Please note: Delivery will be made to the specified hotel address. Acceptance and forwarding by the hotel is the responsibility of the respective hotel. We recommend informing the hotel briefly in advance about the expected delivery.
Premium gift sets are already packaged to a high standard and ready to give. Many of our gift sets can also be personalized with a personal greeting card, a handwritten message, or a QR voice message.
Gift bundles also contain carefully selected quality products from Germany but are delivered without gift packaging. They are ideal for anyone who wants to design or wrap their gift themselves. Thanks to the included postcard, the bundle can be quickly and personally complemented.
Both product lines are lovingly put together by us and contain harmoniously coordinated products – the difference lies mainly in the way they are gifted.
Our gift sets and bundles are not randomly assembled product packages. We select each set and bundle with the occasion, quality, origin, design, and the impact on the recipient in mind.
Our premium gift sets are particularly carefully curated and gift-ready packaged. Depending on the set, they can be personalized with a greeting card, a handwritten message, or a QR voice message.
Our bundles combine complementary products for a coherent theme or occasion – for example, for school enrollment, Oktoberfest, birth, wedding, or as a special souvenir from Germany.
All products you find with us are either manufactured or designed in Germany. It is important to us that a gift does not appear arbitrary but expresses appreciation and remains memorable.
Didn't find your question? Simply write to us via WhatsApp or email. We are happy to answer your question personally and regularly include frequently asked questions in our FAQ.
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Schmetterlingsweg 5 1/2
86199 Augsburg, Germany
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Personal consultation:
Email: hello@thegermangiftshop.com
Prices
All prices include statutory VAT plus shipping costs.
Note on product safety:
All products offered in this online shop comply with the applicable legal safety and conformity requirements according to § 6 Product Safety Act (ProdSG). Further information on product safety, declarations of conformity, or technical documentation is provided by the respective manufacturer upon request.
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We deliberately combine many products into harmonious gift sets or gift bundles. This creates gift ideas that are perfectly matched in terms of content and appearance, saving you the search for suitable individual products.
Yes, our gift sets are also particularly popular as a joint gift from colleagues – for example, for a birth, an anniversary or a farewell.
A "Schultüte" (school cone) is a traditional gift given on the first day of school in Germany. It is presented to children when they start school and is usually filled with small gifts, sweets, school supplies, or personal tokens.
The school cone is intended to make the start of school special and to give the child anticipation, courage, and appreciation. In Germany, it is one of the most well-known customs surrounding the start of school.
If you would like to learn more about this German custom, please also read our blog article: The Schultüte: A German custom for starting school, simply explained.
The German Gift Shop was founded with the idea of finding high-quality gifts that bring joy and create lasting memories.
Instead of a large selection of arbitrary products, you will find carefully curated premium gift sets, gift bundles, and special products from German manufacturers and brands. We prioritize quality, thoughtful design, and transparent labeling as Made in Germany or Designed in Germany.
Especially for children's products, we pay attention to high-quality materials and select only products that we would feel good about giving or recommending to our own children.
Our range is complemented by personal gift options such as handwritten greeting cards, QR voice messages, and high-quality gift packaging. This creates gifts that not only look beautiful but also express genuine appreciation.
Because we are convinced: Special gifts create lasting connections.
The German Gift Shop is a personally run online shop from Augsburg. The founder is Nadine Rautenstrauch, who personally selects every gift set and many products. It is important to us to offer gifts that express quality, appreciation, and connection. Many of the products you find with us, we also use or give as gifts ourselves.
When making our selection, we pay particular attention to product safety, high-quality materials, low-pollutant and, where possible, environmentally friendly products, as well as the values of the manufacturers. This is how special gift ideas from Germany are created for people who want to give gifts consciously and personally.
We do not see ourselves as a marketplace, but as a curated gift shop.
Yes. The German Gift Shop is an owner-operated online shop based in Augsburg, Germany. We curate special gift ideas, gift sets, and selected products that are made or designed in Germany. Our contact details, imprint, and consultation options can be found transparently on our website.
Not every product and not every manufacturer is a good fit for The German Gift Shop. We carefully select our manufacturers and products, paying attention to quality, design, origin, occasion, materials, as well as the values and working methods of the manufacturers.
Our goal is to offer gift ideas that bring joy, are thoughtfully chosen, and will be remembered for a long time.
The German Gift Shop is a young, growing online shop. That's why we're building up our customer reviews step by step. Every order and every review helps us greatly. This makes a personal, transparent, and reliable service all the more important to us – from product selection to shipping.
Yes. After placing your order, you will receive an order confirmation by email. The invoice will also be available there as a PDF download.
So that you also receive your invoice in paper form, we always include it with your order.
However, for our premium gift sets, you can select the option "Send without invoice". In this case, we will not include a paper invoice with the shipment – ideal if you want to send the gift directly to the recipient. Your digital invoice will, of course, always be available via the order confirmation.
As long as your order has not yet been shipped, we will gladly check if changes are still possible. Please contact us as soon as possible via email or WhatsApp.
Every order is personally checked by us, carefully prepared, and shipped with tracking. If you have questions about a product, a gift set, or your order, you can reach us directly via email, WhatsApp, or phone. Especially for gifts, reliable and careful processing is particularly important to us.
Yes. For our premium gift sets, you can select the "Please do not include an invoice in the package" option. In this case, we will not include a paper invoice with the shipment.
If you would like to send unpackaged individual products or gift bundles without an invoice directly to another person, please let us know by email or in the message field of your order. Feel free to write to us at hello@thegermangiftshop.com.
You can choose from various payment options at checkout – including PayPal, credit card, Shop Pay, and Google Pay. Advance payment by invoice is also possible.
Yes, we'd be delighted to. Please contact us via WhatsApp or email and let us know the occasion, the recipient, and any special requests. We will recommend suitable gift ideas from our range and help you find a gift that is personal and will be remembered for a long time.
Yes. If you have any questions about our products or your order, we are happy to assist you personally.
You can reach us by WhatsApp, email or phone. As we are a small company and are often in the warehouse, packing orders, or communicating with our manufacturers, we cannot always answer calls directly.
Please feel free to leave us a voicemail or send us a message via WhatsApp or email. We will get back to you personally as soon as possible and will be happy to help you further.
Yes. We will gladly send your order directly to the recipient. With our premium gift sets, you can also include a personal message, which we will add to your order.
Additionally, with the premium gift sets, you can select the option to not include an invoice in the package.
Should you wish to cancel your order, you can easily do so via our cancellation button in the footer of our website.
After opening the cancellation form, you can enter the required details of your order and conveniently submit your cancellation to us online. Upon receipt of your cancellation, you will receive a confirmation and we will inform you about the next steps.
Of course, you can also declare your cancellation in any other legally permissible way. All information regarding your right of cancellation can also be found in our cancellation policy.
Our goal is to make the cancellation process as simple and transparent as possible for you.
Our SALE products are not B-stock and generally have no quality defects. They are mostly discontinued items, seasonal products or products that we do not wish to keep permanently in our range.
This gives you the opportunity to purchase high-quality products at a particularly attractive price.
Yes. Our premium gift sets are excellent as high-quality corporate gifts for clients, employees, and business partners.
You can either choose from our existing selection of high-quality packaged gift sets or work with us to develop a customized corporate gift. Upon request, we can personalize the gift packaging and selected products with your company logo or branding.
With carefully selected quality products from Germany, you create personal appreciation and a lasting connection – because special gifts create lasting bonds.
Yes. We support business customers in selecting high-quality corporate gifts from Germany – from individual gift ideas to curated gift sets for clients, employees, or business partners. Depending on the occasion, budget, and target group, we compile suitable products, check personalization options, and assist you with packaging, greeting cards, shipping, and, upon request, with individual inquiries.
You can find out more in our blog post: Corporate Gifts from Germany: How The German Gift Shop Supports You as a Business Customer.
Yes. On request, selected products or packaging can be customized with your logo, company slogan, or a personal message.
We will support you in developing a suitable corporate gift.
You can contact us for even small quantities. Especially for custom corporate gifts, we'll gladly work with you to find the perfect solution for your occasion, budget, and desired quantity.
For personalized products or packaging, certain quantities may make more financial sense depending on the manufacturer, product, and finishing. Feel free to contact us with your desired quantity – we'll explore the possibilities and provide you with a suitable offer.
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